Information We Collect
When you contact us, we collect the details you give us: your name, phone number, email address, and service address. If you request a quote or schedule a visit, we also note the plumbing issue you describe.
Like most websites, we automatically collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact information to respond to your request, schedule service, and keep you updated about your appointment. If you sign up for reminders or offers, we use your email or phone number to send those messages.
We also use website data to improve our site and make sure it works well on all devices. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies-small files stored on your device-to remember your preferences and help the site load faster. You can turn off cookies in your browser settings, but some parts of the site may not work as well.
We do not use cookies to track you across other websites for advertising purposes.
Analytics and Third-Party Tools
We use tools like Google Analytics to see how many people visit our site and which pages are popular. These tools collect anonymous data and do not identify you personally.
If we use a third-party scheduling or chat tool, it will have its own privacy policy. We choose tools that respect your privacy and only share what is needed to help you.
Data Sharing and Disclosure
We share your information only with trusted partners who help us run our business, such as scheduling software or payment processors. They are required to keep your data safe and use it only for the service they provide to us.
We may also share information if required by law or to protect the safety of our team and customers.
Data Retention
We keep your contact and service history for as long as needed to provide you with plumbing services and to meet legal requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections and limiting access to your data to team members who need it to help you.
No method of transmission over the internet is 100% secure, but we work hard to keep your trust.
User Rights
You can ask us to see, correct, or delete the personal information we have about you. You can also opt out of marketing messages at any time by replying STOP or clicking unsubscribe.
To make a request, just call or email us using the contact details below. We will respond promptly.
Children's Privacy
Our services are for adults. We do not knowingly collect information from children under 13. If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page with a new effective date. We encourage you to check back occasionally.
Your continued use of our website or services after changes means you accept the updated policy.